Introduction

Welcome to JLJ Real Estate Ltd's privacy notice.

JLJ Real Estate Ltd respects your privacy and is committed to protecting your personal data. This notice tells you how we look after your personal data when you visit our website, contact us, or instruct us to source property on your behalf. It also tells you about your privacy rights and how the law protects you.

1. Important information and who we are

Purpose of this notice

This notice explains how JLJ Real Estate Ltd collects and processes your personal data through your use of this website, including any data you provide when you submit an enquiry, request property particulars, or go on to instruct us.

This website is not intended for children and we do not knowingly collect data relating to children.

It is important that you read this notice together with any other privacy information we give you on specific occasions, for example in our client engagement terms, so that you are fully aware of how and why we are using your data. This notice supplements those other notices and is not intended to override them.

Controller

JLJ Real Estate Ltd is the controller and is responsible for your personal data. It is referred to as "JLJ Real Estate", "we", "us" or "our" in this notice. JLJ Real Estate Ltd is registered in England and Wales under company number 14548378, with its registered office at Suite Ra01, 195–197 Wood Street, London E17 3NU. It is registered with the Information Commissioner's Office under reference ZB494592.

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this notice. If you have any questions about this notice, including any request to exercise your legal rights, please contact the data privacy manager using the details below.

Contact details

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK regulator for data protection issues (ico.org.uk, telephone 0303 123 1113). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to this notice and your duty to inform us of changes

We keep this notice under regular review. This version was last updated on 19 September 2026 and replaces the draft dated 16 September 2026.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, for example the Property Redress Scheme. Clicking on those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

2. The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: title, first name and last name.
• Contact Data: email address, telephone number, country of residence and, where you provide it, postal address.
• Enquiry Data: the type of enquiry you select (private client acquisition, property strategy, international investment or partnership) and anything you tell us about your requirements, such as budget range, preferred locations, asset type and timescales.
• Due Diligence Data (only if you instruct us): information we are required by law to collect to verify your identity and the source of the funds you intend to use, such as passport or driving licence details, proof of address, and, where you act for a company or trust, details of its beneficial owners.
• Transaction Data: details of the services we provide to you, the fees agreed and paid, and correspondence relating to an acquisition.
• Technical Data: this website does not set cookies, does not run analytics and does not use tracking technologies. Our website hosting provider processes your IP address and browser information for the sole purpose of delivering the pages to you and protecting the site from abuse. We do not use that information to identify you.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). We do not seek information about criminal convictions and offences. Anti-money-laundering and sanctions checks that we are legally required to carry out may return information of that kind; where they do, we handle it only as the law requires.

If you fail to provide personal data

Where we need to collect personal data by law (for example, to verify your identity under anti-money-laundering rules) or under the terms of a contract we have with you, and you do not provide that data when requested, we may not be able to act for you. We will tell you if this is the case at the time.

3. How is your personal data collected?

We use different methods to collect data from and about you, including through:

• Direct interactions. You may give us your Identity, Contact, Enquiry and Due Diligence Data by filling in the enquiry form on this website or by corresponding with us by email, telephone, video call, post or in person. This includes personal data you provide when you make an enquiry, request property particulars, instruct us, give us feedback or make a complaint.
• Automated technologies. None. This website does not use cookies or analytics. See Technical Data above for what our hosting provider processes in order to serve the site.
• Third parties and publicly available sources. We may receive personal data about you from: introducers and professional contacts who refer you to us with your knowledge, such as wealth managers, financial brokers and other sourcing companies; sellers, their agents and solicitors in the course of an acquisition you have instructed; identity verification and anti-money-laundering screening providers, where we use one to meet our legal obligations; and publicly available sources based in the UK, such as Companies House, HM Land Registry and the Electoral Register.

4. How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

See the Glossary at the end of this notice for what each lawful basis means.

We do not rely on consent as a legal basis for processing your personal data, except that we will ask for your consent before sending you any marketing by email or text message. You have the right to withdraw consent at any time by contacting us.

Purposes for which we will use your personal data

The table below describes the ways we plan to use your personal data and which lawful bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. We may process your personal data on more than one lawful basis depending on the specific purpose; contact us if you need details of the specific basis relied on where more than one is listed.

Marketing

We do not send marketing communications and we do not share your details with anyone else for marketing purposes. If in future we decide to send occasional updates about our services to existing or past clients, we will only do so where the law allows, and you will be able to opt out at any time by contacting us or by following the unsubscribe link in any message.

Cookies

This website does not use cookies. Our Cookie Statement, published alongside this notice, sets out our position in full.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. Disclosures of your personal data

JLJ Real Estate Ltd is a single company with no group companies. We do not sell your personal data. We may share your personal data with the parties set out below for the purposes set out in section 4.

• Service providers acting as processors, who provide website hosting, email and document storage, and, where used, electronic identity verification and anti-money-laundering screening. Our website is hosted by Cloudflare, Inc.
• Professional advisers acting as processors or independent controllers, including solicitors, accountants, insurers and bankers based in the United Kingdom, who provide legal, accounting, insurance and banking services to us.
• Parties to a transaction you have instructed us on, with your knowledge, such as sellers, their agents and solicitors, surveyors, lenders and mortgage brokers, to the extent necessary to progress the acquisition.
• HM Revenue & Customs, the National Crime Agency, the Information Commissioner's Office, the Property Redress Scheme, courts and other authorities where we are required to report or disclose information by law.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, the new owners may use your personal data in the same way as set out in this notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We are based in the United Kingdom and keep your personal data in the United Kingdom wherever we can. Some of our service providers, including our website hosting provider, are based in or have operations in the United States. Where your personal data leaves the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is in place:

• We only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data.
• Where we use certain service providers, we use specific contracts approved for use in the UK (the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses) which give personal data the same protection it has in the UK.
• Where the recipient is certified under the UK Extension to the EU–US Data Privacy Framework, we rely on that certification.

If you contact us from outside the United Kingdom, your personal data will be transferred to and processed in the United Kingdom.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Personal data is held on access-controlled, encrypted devices and reputable cloud services. We limit access to your personal data to those who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data retention

How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

Our standard retention periods are:

In some circumstances you can ask us to delete your data: see section 9 for further information.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. Note that we may not always be able to comply with your request for specific legal reasons, for example where we must keep anti-money-laundering records, which will be notified to you at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object. You also have the right to object where we are processing your personal data for direct marketing purposes.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data, for example if you want us to establish its accuracy or the reason for processing it.
• Request the transfer of your personal data to you or to a third party, in a structured, commonly used, machine-readable format. This right only applies to automated information which you initially provided consent for us to use or which we used to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent.

If you wish to exercise any of these rights, please contact us at info@jlj-realestate.co.uk.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Glossary

Lawful basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Third parties

Internal third parties: none. JLJ Real Estate Ltd has no group companies.

External third parties: the service providers, professional advisers, transaction parties and authorities described in section 5.

Cookie Statement

A cookie is a small text file that a website places on your device to recognise you or your browser. This website does not set any cookies, first-party or third-party.

We do not use analytics, advertising, remarketing, social media or any other tracking technology on this website. No consent banner is shown because there is nothing to consent to.

What our hosting provider processes

To deliver the pages of this website to you and to protect it from abuse, our hosting provider processes your IP address and basic browser information for a short period. That is a necessary part of serving any website, it is not a cookie, and we do not use it to identify you. It is described in our Website Privacy Notice under Technical Data.

Typefaces

The typefaces used on this website are currently loaded from Google Fonts, which means your browser makes a request to Google's servers when a page loads. Google may record your IP address as part of serving that request. We are moving the typefaces onto our own hosting, at which point this section will be removed.

If this changes

If we ever add cookies or similar technologies to this website, we will update this statement to say which ones, what they do and how long they last, and, where the law requires it, we will ask for your consent before setting any non-essential cookie.

Managing cookies in your browser

Although this website sets none, most browsers allow you to control cookies from other websites through their settings. Guidance for the main browsers is available at aboutcookies.org.

This statement was last reviewed on 19 September 2026.

About this website

This website is operated by JLJ Real Estate Ltd, company number 14548378, registered at Suite Ra01, 195–197 Wood Street, London E17 3NU.

Nature of the information provided

This website is for information purposes and does not constitute financial, legal, tax or investment advice. Clients should obtain independent professional advice where appropriate. Property sourcing fees are not regulated by the Financial Conduct Authority.

Fees

Fees are agreed before instruction. Any third-party professional, legal, survey, valuation, financing or transaction costs are separate unless expressly agreed otherwise.

We are committed to delivering world-class services to the highest standard. We are ambitious, dedicated, and continually striving to enhance our customers' experience.

If you have any suggestions on how we can improve, we would be delighted to hear from you. Equally, if something has gone wrong during your experience with us, we encourage you to let us know. Your feedback is important, and your voice helps shape the future of our company while giving us the opportunity to make improvements, whether your suggestions are big or small.

If you would like to share your feedback, please email us at info@jlj-realestate.co.uk.

Complaints process

As a member of the Property Redress Scheme (PRS), we aim to resolve all customer complaints quickly, objectively, and fairly through our in-house procedure.

How to raise a complaint. Please email us at info@jlj-realestate.co.uk, providing as much detail as possible. Let us know exactly what the issue is and how you would like us to put things right.

Acknowledgement. We will acknowledge your complaint in writing within 3 working days of receipt.

Investigation and initial response. Your complaint will be investigated by a senior member of the team. Once we have reviewed all relevant details, we aim to respond to you in writing with a proposed resolution within 14 days.

Final viewpoint and escalation

If you remain unhappy with our proposed resolution, please let us know. Because we operate a single-stage internal review process, we will review your comments and issue a formal Final Viewpoint Letter to you.

If you still remain dissatisfied with our Final Viewpoint, or if a period of 8 weeks has passed since you first formally raised your complaint in writing and the issue is not resolved, you have the right to escalate your complaint to the Property Redress Scheme (PRS) for an independent review. This service is completely free to consumers.

Please note that you must refer your complaint to the PRS within 12 months of receiving our Final Viewpoint letter.

Our redress scheme details

To complain to the scheme directly, use the Property Redress Scheme complaint form.